Returns Policy
Items sold by Spectrum 3 INC are often donated, purchased at auction, or classified as second-hand.
While many products are technically new and still in their original packaging, Spectrum 3 INC cannot guarantee the product’s warranty or performance and therefore sells all items as-is.
Products are typically offered at 60% off the recommended retail price (RRP) to reflect their classification and the fact that proceeds directly support our not-for-profit programs.
Condition and Representation
All items are inspected before sale to ensure they are in reasonable condition.
Photos are indicative only — product variants, finishes, or packaging may differ slightly.
Some items may show minor cosmetic marks, open boxes, or missing non-essential packaging.
Spectrum 3 INC does not guarantee manufacturer warranty, compatibility, or installation suitability.
Returns and Refunds
Due to the nature of second-hand and donated items:
No change-of-mind returns, exchanges, or refunds are accepted.
Refunds or replacements will only be considered where required under Australian Consumer Law, for example if a product:
- Is significantly different from its description;
- Is unsafe; or
- Is faulty in a way that makes it unusable, and that fault was not disclosed before purchase.
If a return is approved, Spectrum 3 INC may offer a replacement item or store credit in lieu of a cash refund.
Returned items must be in the same condition as supplied, with any included packaging.
Our Commitment
Spectrum 3 INC is a registered not-for-profit organisation.
All proceeds from sales directly fund programs that empower neurodiverse individuals through inclusive activities, training, and community connection.
We appreciate your understanding that our returns policy allows us to keep prices affordable and maximise community impact.
Contact Us
If you believe your item may qualify for a return under Australian Consumer Law, please contact us via our contact form.
All inquiries will be handled respectfully and in good faith.
